Frequently Asked Questions
Have questions? Still looking for more info?
Here is our answers. If you happen to have additional questions not answered here, feel free to contact us.
Yes, Star-Audio is a Swiss company based in Zurich. We are a certified Phonak partner and fully comply with Swiss medical device regulations.
No. In Switzerland, we offer 30-day payment terms (invoice after delivery).
If you order from outside Switzerland, payment is required before shipment, and you are responsible for any applicable VAT/import duties according to your country's laws.
Yes — if you are insured in Switzerland with AI/AVS (AHV/IV). You can receive the official Swiss social insurance subsidy (up to CHF 1’950 per pair).
We guide you through the process and handle the paperwork. Customers outside Switzerland are not eligible for Swiss subsidies.
Yes — 100%. We exclusively sell genuine, brand-new Phonak hearing aids (Levels 3, 4 & 5) directly through our official partnership. You receive the full Phonak manufacturer warranty and support.
We eliminate physical stores, multiple intermediaries, and high retail margins. By combining direct distribution with our innovative StarAI® online fitting system, we pass the savings directly to you — while maintaining the highest quality and service level.